Outseeker Terms of Service
Operated by Manuel Kollus, operating as Outseeker
Marcina Kasprzaka 31/119, 01-234 Warsaw, Poland
manuel@kollus.io · Telegram @outseekersupport
Effective Date: June 23, 2026
1. General Provisions
1.1 Agreement
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "you", "your") and Manuel Kollus, operating as Outseeker ("Outseeker", "the Company", "we", "us", "our"), with registered business address at Marcina Kasprzaka 31/119, 01-234 Warsaw, Poland. For the purposes of these Terms, "Client" refers to the business entity or individual engaging the Company's services, including any agency, organization, or sole proprietor subscribing to the Platform.
1.2 Acceptance
By accessing, registering for, or using the Outseeker platform available at https://outseeker.net and https://dashboard.outseeker.net (collectively, the "Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy available at https://outseeker.net/privacy-policy.
1.3 Governing Law
These Terms shall be governed by and construed in accordance with the laws of Poland. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Warsaw, Poland.
1.4 Eligibility
You must be at least 18 years of age to use the Platform. By using the Platform, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms on behalf of yourself or the business entity you represent.
1.5 Contact Information
For questions regarding these Terms, please contact us at:
- Email: manuel@kollus.io
- Telegram: @outseekersupport
2. Service Description
2.1 Platform Overview
Outseeker provides lead generation, creator discovery, and outreach services designed for agencies operating in the adult content creator management industry. The Company performs these services on behalf of and at the direction of the Client, acting as the Client's authorized service provider for outreach and account management activities. Through the Platform, Clients can:
- Access a database of 4M+ OnlyFans creators
- Utilize managed outreach messaging on supported adult creator platforms
- Manage creator conversations through a unified inbox
- Filter and search creators using advanced parameters
- Track competitors and detect agency-managed creators
- Access AI-powered outreach assistance (Outreach AI)
2.2 Service Components
The Platform includes the following services, each performed on behalf of the Client:
- Creator Database: Searchable database of OnlyFans creators with filtering capabilities
- Managed Outreach: Outreach messaging and follow-up services executed on the Client's behalf
- Outreach Accounts: Dedicated accounts created and managed on the Client's behalf for outreach communications
- Smart Inbox: AI-filtered priority inbox for managing creator responses
- Competition Spy: Competitor analysis and subscriber tracking tools
- Agency Detection: Identification of creators already managed by agencies
- Chat Inbox: Centralized message management system
- Team Management: Multi-user access with activity tracking (Agency Plan only)
2.3 Service Scope
The Company provides outreach and lead generation services on behalf of its Clients. While the Company executes outreach activities at the Client's direction, the Client is solely responsible for their own business results, creator acquisition outcomes, and compliance with applicable laws and platform policies. The Services do not constitute coaching, training, or business consulting.
Under the Services, the Company finds creators, contacts them, and sends follow-up messages automatically on the Client's behalf. The Client's only operational task is to reply, within the Platform's chat, to the creators who show interest, and to convert those interested creators into signed creators. The division of responsibilities relevant to the Outreach Success Guarantee is set out in Section 3.6.
2.4 Nature of Service
The Company provides marketing, outreach, and lead generation services on behalf of and under the direction of the Client. The Client provides ongoing authorization and instruction for the activities the Company performs within the scope of the Services. The Company does not guarantee access to, control over, or ownership of any third-party platforms. The Client acknowledges responsibility for ensuring that all service activities conducted on their behalf comply with applicable third-party platform terms of service and applicable laws.
2.5 Earnings and Results Disclaimer
Results vary. Testimonials and case studies reflect individual experiences and are not guaranteed outcomes. The Company makes no guarantees regarding the number of creators signed, revenue generated, or any other specific business results, except for the minimum number of interested creators expressly guaranteed under the Outreach Success Guarantee in Section 3.6 and subject to the conditions stated there.
2.6 Third-Party Platforms
The Company's services may involve interaction with third-party platforms, including adult creator platforms. The Company is not affiliated with, sponsored by, endorsed by, or partnered with any third-party platform, including OnlyFans or Fenix International Limited. The Company does not guarantee uninterrupted access to any third-party platform and is not liable for any actions taken by third-party platforms, including account suspensions, restrictions, or modifications to their services. The Client understands that third-party platforms maintain their own terms of service and policies, and that the Client is the responsible party for compliance with such terms in connection with activities conducted on the Client's behalf. All platform names, trademarks, and logos referenced on this site or within the Platform belong to their respective owners.
3. Subscription Plans, Pricing, and the Outreach Success Guarantee
3.1 Available Plans
Outseeker offers the following subscription plans. Each plan defines the number of creators contacted on the Client's behalf during each billing period and the minimum number of interested creators guaranteed under the Outreach Success Guarantee (Section 3.6). All prices are stated in US dollars.
| Plan | Monthly | Quarterly | Contacted creators (per cycle) | Guaranteed interested creators (per cycle) |
|---|---|---|---|---|
| Starter | $169 | $399 | 3,500 | 14 |
| Growth | $249 | $589 | 6,000 | 24 |
| Scale | $349 | $829 | 10,000 | 40 |
| Agency | $499 | $1,189 | 20,000 | 80 |
All plans include access to the creator database, automatic creator prospecting, agency detection, competition tracking, automatic outreach and follow-ups, the built-in chat inbox, and analytics and reporting. The Agency plan additionally supports up to 3 team members with activity tracking, as described in Section 4.3.
3.2 Billing Cycle
Subscriptions are billed on a recurring basis through our third-party payment processor, LemonSqueezy, according to the billing cycle selected at checkout: monthly plans renew every month, and quarterly plans renew once every three months. Billing occurs on the same day of each cycle as the initial subscription date. By subscribing, you agree to LemonSqueezy's terms and authorize recurring charges to your payment method for the selected plan and cycle until you cancel.
3.3 No Free Trial or Activation Fee
There is no free trial period and no separate activation or setup fee. The Client pays the selected plan price upfront, and the Company begins running outreach on the Client's behalf once payment is received. Onboarding, including filter setup, is completed before outreach begins.
3.4 Price Stability
The Company does not currently plan to change subscription prices. However, we reserve the right to modify pricing with at least 30 days' advance notice to active subscribers. Price changes will not affect existing subscriptions until the next renewal period following the notice.
3.5 No Refunds
All fees paid to the Company are non-refundable, including but not limited to:
- Monthly and quarterly subscription fees
- Fees charged because a Client forgot to cancel their subscription
We do not provide refunds under any circumstances, including dissatisfaction with results or non-use of the Platform. Where the Company does not reach a Client's guaranteed number of interested creators for a period, the Client's sole and exclusive remedy is the continued free outreach described in the Outreach Success Guarantee (Section 3.6), and not a refund. Where a Client restricts outreach to a narrow niche or audience and the available pool of creators is too small to reach the plan's contacted-creator volume or guaranteed minimum, the Client's sole remedy is to broaden their targeting as described in Section 3.7, and not a refund.
3.6 Outreach Success Guarantee
3.6.1 What We Guarantee
Each plan sets a minimum number of interested creators for each billing period, as listed in the table in Section 3.1. If the Company does not reach that minimum during a billing period, the Company will continue running the Client's outreach at no additional cost until the guaranteed number of interested creators is reached. All outreach activity and creator replies are tracked and visible in the Client's dashboard.
3.6.2 Interested Creators, Not Closings
For the purpose of this guarantee, an "interested creator" means a creator who replies affirmatively ("yes" or equivalent) to the first outreach message sent on the Client's behalf. The Company guarantees interested creators only. The Company does not guarantee closings, signed creators, deals, or revenue of any kind.
Example: if the first message asks whether a creator is open to chatting about a collaboration and the creator replies "Yes, I'm interested" or similar, that creator counts as an interested creator under this guarantee. Converting an interested creator into a signed creator is the Client's responsibility and is handled by the Client in the chat.
Closings depend on the Client's own activity. To convert interested creators into signed creators, the Client must actively work the dashboard: log in regularly, review interested creators as they arrive, collect each interested creator's contact handle (such as their Telegram or WhatsApp), reply within the chat, step into the more difficult conversations, and follow up and close on their own. The Company performs the outreach that produces interested creators; the closing work is performed by the Client. If the Client does not actively work the dashboard in this way, any resulting absence of closings is not the responsibility of the Company and is not covered by any guarantee.
For the avoidance of doubt, the Company makes only two guarantees: (i) the minimum number of interested creators for each billing period under this Outreach Success Guarantee (Section 3.6); and (ii) the replacement of banned outreach accounts under the account-replacement guarantee (the Anti-Ban guarantee, Section 5.2). No other outcome is guaranteed, including but not limited to closings, signed creators, deals, revenue, conversion rates, or the speed at which creators reply.
3.6.3 Eligibility and Duration
The Outreach Success Guarantee applies to new subscriptions created on or after 22 June 2026. For eligible subscriptions, the guarantee remains in effect for as long as the subscription stays continuously active. If the subscription lapses, is paused, is cancelled, or otherwise becomes inactive, the guarantee ends and does not carry over to any later subscription.
3.6.4 Client Conditions
The guarantee applies only where all of the following conditions are met for the billing period in question:
- Eligible business type: The Client must be an agency that manages, represents, or recruits creators on OnlyFans, Fansly, Fanvue, or comparable adult creator platforms. The guarantee does not apply to software-as-a-service (SaaS) businesses, software or tool vendors, or any Client that is not a creator-management agency, regardless of the outreach volume run.
- Outreach usage: At least 90% of the plan's outreach activity for the period is actually run. Deliberately pausing campaigns, or otherwise not running active outreach, voids the guarantee for that period.
- Client-built lists: If the Client supplies or creates the target lists that the system works through, the Client is responsible for ensuring those lists contain enough valid leads. Shortfalls caused by insufficient or low-quality Client-provided lists are not covered.
- Audience targeting: Outreach must target OnlyFans profiles created within the last 3 years and with fewer than 2,000 likes (newer, less-established creators). Established or higher-revenue creators fall outside the Company's strategy and are not covered by the guarantee.
- Audience breadth: The Client must allow outreach to a sufficiently broad audience for the plan's contacted-creator volume to be reached, as described in Section 3.7. Where the Client restricts outreach to a narrow niche and the available pool of creators is too small to reach the plan's volume, the guarantee does not apply to the resulting shortfall.
- Message format and language: The first outreach message must be a binary yes/no question following the Company's approved template (see below), so that the system can track interest accurately, and all campaigns must be conducted in English. Campaigns conducted in any other language (for example German, French, or Spanish) are not covered by the guarantee.
- Message strategy (micro-commitment first): The first outreach message must use the approved micro-commitment question and must not contain a direct sales offer or any alternative call-to-action, including but not limited to a link to a landing page, a booking or calendar link, a website, or any other external destination. Sending an offer, or directing creators elsewhere in the first message instead of first obtaining a micro-commitment, lowers conversion, and campaigns run this way are not covered by the guarantee.
Approved first-message template (English): "Hey! I recently checked out your OnlyFans profile and really enjoy what you're creating. Understanding you get bombarded with agency messages: Are you open to chatting about potential collaborations, or have you decided to pass on all of them?"
3.6.5 Company Obligations
For eligible subscriptions, the Company will:
- Maintain at least 99% uptime and secure operation of the Platform and outreach systems
- Replace outreach accounts affected by proxy issues or platform bans as described in Section 5.2, with banned accounts replaced within 72 hours
- Continue running the Client's outreach at no additional cost until the guaranteed number of interested creators for the period is reached
3.6.6 When the Guarantee Does Not Apply
The Outreach Success Guarantee does not apply where:
- Any condition in Section 3.6.4 is not met (insufficient outreach usage, insufficient Client-provided lists, the wrong audience, insufficient audience breadth, an ineligible business type, or a non-compliant message format, strategy, or language)
- The Client is not an eligible creator-management agency, for example a SaaS business, a software or tool vendor, or another business that is not an agency managing creators on OnlyFans, Fansly, Fanvue, or comparable platforms
- The first outreach message contains a direct sales offer or an alternative call-to-action (such as a link to a landing page, a booking link, or any external destination) instead of the approved micro-commitment question
- The Client restricts outreach to a narrow niche or audience and the available pool of creators is too small to reach the plan's contacted-creator volume or guaranteed minimum (see Section 3.7)
- The Client deliberately pauses or stops active outreach campaigns
- The shortfall results from actions of the Client or the Client's team members or virtual assistants, including access granted to third parties (see Section 12.5)
- The shortfall results from third-party platform actions beyond the Company's account-replacement remedy, or from a Force Majeure event (see Section 12.3)
3.7 Lead Availability, Niche Restrictions, and Audience Breadth
3.7.1 How Outreach Volume Works
The contacted-creator volume listed for each plan in Section 3.1 assumes that the Client allows outreach to a sufficiently broad target audience. The Platform is designed to work across a combination of brandings, niches, and creator segments, and the Company combines these to reach the full outreach volume of the plan. At higher plan volumes, broad outreach is required by design: the Company contacts a large number of creators on the Client's behalf, and the Client then filters and selects which of the interested creators fit their agency. The most effective use of the Services is for the Client to provide broad input and criteria, allow the Company to contact a wide audience, and then choose the creators that suit their roster.
3.7.2 Narrow-Niche Limitation
If the Client restricts outreach to a single narrow niche, branding, or sub-segment (for example, transgender creators only), the pool of creators available on the relevant third-party platform that also meet the targeting criteria in Section 3.6.4 may be smaller than the contacted-creator volume of the Client's plan. The size of this pool is a limitation of the third-party platform's creator population and is outside the Company's control. The Company does not control how many creators exist within any given niche, nor how many newly join over time.
3.7.3 Effect on Deliverability and the Guarantee
Where the available pool of creators within a Client-restricted niche is smaller than the plan's contacted-creator volume, the Company may be unable to reach the full contacted-creator volume for the period or the guaranteed minimum number of interested creators. In that situation, the Outreach Success Guarantee in Section 3.6 does not apply to the resulting shortfall, because the shortfall is caused by the Client's audience restriction and the limited size of the niche rather than by the Company's performance.
3.7.4 No Refund; Remedy Is to Broaden Targeting
The Client's sole and exclusive remedy for a shortfall caused by a narrow-niche restriction is to broaden their targeting so that the Company can run the full outreach volume, for example by adding further niches, brandings, regions, or creator segments. The Company does not provide refunds, credits, or partial refunds where outreach volume or interested-creator numbers fall short because the Client has restricted outreach to a niche that is too small to support the plan's volume. The Company's ability to combine multiple brandings is a core part of how the Services are designed to deliver the full outreach volume, and using the Services in this broader way is the Client's responsibility.
3.7.5 Lead-Availability Check
Before subscribing, or at any time during an active subscription, the Client may contact the Company to request a good-faith, non-binding estimate of the approximate number of available leads for a given niche, so that the Client can set realistic expectations before restricting outreach. Any figure the Company provides is an indicative estimate only, based on information available at the time, and is not a guarantee of the number of creators that can be contacted or that will be interested. The Client may request such an estimate by email at manuel@kollus.io or via Telegram at @outseekersupport.
3.8 Check-ins and Performance Feedback
3.8.1 What Check-ins Are
Check-ins are a recurring feedback mechanism provided through the Platform. A check-in is a short report that the Client submits from their dashboard. Once submitted, the Company reviews the Client's numbers and provides concrete feedback on what the Client should change or adjust to improve their outreach and conversion. Check-ins are advisory: they tell the Client what to adjust, and it remains the Client's decision whether and how to apply that feedback.
3.8.2 Cadence and Notifications
Check-ins typically open once every two weeks. When a check-in opens, the Company notifies the Client both by email, at the address associated with their account, and through an in-Platform notification in the dashboard.
3.8.3 Turnaround
When a Client submits a check-in, the Company will normally review it and provide feedback within 24 hours. In certain cases, review and feedback may take up to 3 business days. These timeframes apply only to check-ins that the Client has actually submitted.
3.8.4 Submission Deadline and Skipped Check-ins
The Client must submit each check-in within 3 days of it opening. If the Client does not submit the check-in within those 3 days, the check-in is skipped for that cycle, and the Company is under no obligation to review it or provide feedback for that cycle. A skipped check-in is not carried over and does not extend any timeframe.
3.8.5 No Obligation Without Submission
The Company's commitment to review and provide feedback arises only where the Client submits a check-in through the dashboard. If the Client submits nothing, the Company has no obligation of any kind in relation to that check-in cycle. For the avoidance of doubt, a skipped or missed check-in does not affect the Outreach Success Guarantee in any way; the guarantee is governed solely by the conditions in Section 3.6, and the check-in process in this Section 3.8 is a separate feedback service.
4. Account Registration and Security
4.1 Account Creation
To use the Platform, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
4.2 Account Security
You agree to:
- Keep your password secure and confidential
- Notify us immediately of any unauthorized access or security breach
- Accept responsibility for all activities under your account
- Not share your account credentials with third parties
4.3 Team Members (Agency Plan)
Clients on the Agency Plan may add up to 3 team members to their account. The primary account holder is fully responsible for:
- All actions taken by team members
- Ensuring team members comply with these Terms
- Any violations committed by team members
- All fees and charges incurred by team members
4.4 Platform Account Ownership
Only the primary account holder who registered and pays for the subscription has ownership rights over the Platform account. Team members have access privileges only and may be removed at any time by the primary account holder.
5. Outreach Accounts and Work Materials
5.1 Account Creation and Ownership
All outreach accounts created or configured in connection with the Services ("Outreach Accounts") are created on behalf of the Client. The Client is the beneficial owner and responsible party for these accounts. During the active service period, the Company acts as an authorized operator of the Client's Outreach Accounts, managing them in accordance with the Client's engagement and the scope of Services described in Section 2.
5.2 Account Replacement Policy
If an Outreach Account is suspended, banned, or otherwise restricted by a third-party platform, or is affected by proxy or connectivity issues:
- The Company will configure replacement accounts on the Client's behalf at no additional charge as part of the active service
- Where an Outreach Account is banned, the Company will replace it within 72 hours
- The Company and the Client will review the cause of any suspension or ban to determine contributing factors
- If a suspension or ban is determined to result from the Client's violation of third-party platform policies or these Terms, or from access the Client granted to a virtual assistant or other third party (see Section 12.5), replacement may be handled on a case-by-case basis and replacement fees may apply
5.3 Acceptable Use of Outreach Accounts
As the owner of Outreach Accounts, the Client agrees that these accounts shall be:
- Used only through the Outseeker Platform during the active service period
- Not accessed outside the Platform without prior coordination with the Company
- Not shared with unauthorized third parties
- Operated in compliance with all applicable third-party platform terms of service and community guidelines
- Not used for illegal, fraudulent, or abusive purposes
5.4 Intellectual Property in Generated Content
- Outreach scripts and AI-generated messages created through the Platform belong to the Client
- The Company retains ownership of the Platform's underlying software and infrastructure
- Upon subscription termination, data stored in Outreach Accounts will be handled per Section 10
5.5 Account Transfer
Upon termination or expiration of the Client's subscription, the Company will make commercially reasonable efforts to transfer Outreach Account credentials and associated data to the Client upon request, subject to the data retention timeline in Section 10. If the Client does not request transfer within the retention period, account data will be handled in accordance with Section 10. This transfer process reflects that Outreach Accounts are created on behalf of the Client and managed by the Company during the active service period.
5.6 Client Responsibility for Accounts
As the beneficial owner of all Outreach Accounts, the Client is responsible for all activities conducted through these accounts, including activities performed by the Company on the Client's behalf within the authorized scope of the Services. The Client understands that third-party platforms may take actions affecting Outreach Accounts, including suspensions or restrictions, and agrees to hold the Company harmless from any claims, losses, or consequences arising from the creation, management, or operation of Outreach Accounts on the Client's behalf, including any actions taken by third-party platforms in relation to these accounts.
6. Prohibited Uses
6.1 Strict Prohibitions
Clients are expressly prohibited from:
a) Account Sharing with Other Agencies
- Sharing account access credentials with individuals or entities outside your organization
- Allowing other agencies to use your Outseeker account
- Reselling or sublicensing access to the Platform
b) Scraping or Data Extraction
- Scraping, crawling, or extracting data from the Outseeker Platform
- Using automated tools to collect Platform data outside of provided export features
- Reverse engineering or attempting to access the Platform's underlying database structure
c) Account and Signup Abuse
- Creating multiple or duplicate accounts to circumvent limits, bans, or pricing
- Using false, misleading, or stolen information to register or obtain the Services
- Circumventing bans, restrictions, or security measures through VPNs, temporary emails, or similar methods
- Any Client identified as engaging in signup or account abuse will be immediately and permanently banned upon registration or detection
d) Illegal Activities
- Using the Platform for any illegal purpose under Polish law or the laws of your jurisdiction
- Contacting minors or individuals under 18 years of age
- Facilitating fraud, money laundering, or other criminal activities
- Violating any third-party platform's terms of service or community guidelines
- Harassment, stalking, or threatening behavior toward creators
e) Platform Abuse
- Attempting to gain unauthorized access to any part of the Platform
- Interfering with or disrupting the Platform's operation
- Introducing viruses, malware, or harmful code
- Circumventing security measures or usage limitations
6.2 Enforcement
Violation of any prohibition in Section 6.1 will result in:
- Immediate termination of account access without notice
- Permanent ban from the Platform
- Forfeiture of all paid fees without refund
- Potential legal action to recover damages
7. Cancellation and Termination
7.1 Client-Initiated Cancellation
Clients may cancel their subscription at any time through one of the following methods:
- Dashboard: Navigate to Billing > Manage Billing through our payment provider (LemonSqueezy)
- Email: Send a cancellation request to manuel@kollus.io
7.2 Cancellation Effective Date
Cancellations take effect at the end of the current billing period. Clients retain access to the Platform until the subscription expiration date. No partial refunds are provided for unused time in the billing period.
7.3 Company-Initiated Termination
The Company reserves the right to terminate or suspend any Client account immediately and without notice for:
- Violation of these Terms
- Fraudulent or illegal activity
- Chargeback disputes
- Fraudulent signups or account abuse
- Account sharing with other agencies
- Scraping or data extraction attempts
- Any behavior deemed harmful to the Platform or other Clients
7.4 Chargeback Policy
Initiating a chargeback with your payment provider will result in immediate and permanent ban from the Platform. Clients who dispute charges through their bank or credit card company forfeit all access and may not create new accounts in the future. Legitimate billing disputes must be raised directly with the Company at manuel@kollus.io before initiating a chargeback.
7.5 Effects of Termination
Upon termination or cancellation:
- Access to the Platform is immediately revoked (for violations) or at subscription end (for voluntary cancellation)
- All paid fees are forfeited without refund
- Data deletion and account transfer procedures outlined in Sections 5.5 and 10 take effect
- Clients may not create new accounts without the Company's express written permission (in case of bans)
8. Data Collection and Creator Database
8.1 Data Sources
The Outseeker creator database contains information collected directly from publicly available OnlyFans profiles. This data includes creator usernames, profile information, subscriber counts, engagement metrics, and other publicly displayed information.
8.2 Data Usage
By using the Platform, you acknowledge and agree that:
- The Company collects and maintains creator data for the purpose of providing the Services
- Creator data is made available to Clients for legitimate business outreach purposes
- Clients must comply with all applicable data protection laws, including GDPR where applicable
- Clients are responsible for their own data processing activities and compliance obligations
8.3 Privacy Policy
Our data collection, processing, and storage practices are detailed in our Privacy Policy available at https://outseeker.net/privacy-policy. By using the Platform, you agree to our Privacy Policy.
9. Client Content and Communications
9.1 Export Functionality
Clients may export chat conversation histories with creators through the Platform's export feature. It is the Client's responsibility to export any data they wish to retain before subscription termination.
9.2 Client Responsibility for Communications
The Client is responsible for:
- The content and nature of all messages sent through Outreach Accounts, including messages sent by the Company on the Client's behalf
- Compliance with applicable laws governing communications and outreach activities
- Ensuring communications are not fraudulent, misleading, or deceptive
- Obtaining any necessary consents or permissions
- Maintaining professional and ethical standards in creator outreach
- Compliance with applicable third-party platform terms of service for all activities conducted on the Client's behalf
9.3 Prohibited Communications
The Client may not direct or authorize the Platform to send:
- Spam or unsolicited bulk messages outside the Platform's intended use case
- Threatening, harassing, or abusive content
- Fraudulent or deceptive offers
- Content that violates any third-party platform's terms of service
- Sexually explicit content without proper context and consent
9.4 Client Authorization for Service Activities
By engaging the Services, the Client authorizes the Company to perform outreach, communications, and account management activities on the Client's behalf as described in these Terms. The Client confirms that they have reviewed and understand the scope of activities the Company will perform, including the creation and operation of Outreach Accounts, the sending of outreach messages, and follow-up communications with creators. The Client acknowledges that they have provided informed consent for these activities and that the Company acts under the Client's direction and authorization in performing them. The Client remains responsible for all activities performed by the Company within the scope of this authorization.
10. Data Retention and Deletion
10.1 Retention Period
Upon subscription cancellation or termination, the Company will retain Client data, Outreach Account data, and creator lead data for a period of 30 days from the subscription expiration date.
10.2 Data Deletion Timeline
- Day 0: Subscription expires or is terminated
- Days 1-30: Grace period during which Clients may export chat histories, request account credential transfers per Section 5.5, and retrieve other data
- Day 30: All Client data, Outreach Accounts, lead lists, and chat histories are permanently and irrevocably deleted
10.3 Export Responsibility
It is the Client's sole responsibility to export any data they wish to retain before the 30-day deletion deadline. The Company is not responsible for data loss resulting from failure to export data within this timeframe.
10.4 Irreversible Deletion
After the 30-day period, all data is permanently deleted and cannot be recovered. The Company maintains no backups or archives of deleted Client data beyond this period.
10.5 Reactivation After Deletion
Clients who wish to resubscribe after the 30-day deletion period will start with a completely new account and will not have access to any previously collected leads or conversation histories.
11. Warranties and Disclaimers
11.1 No Closing or Revenue Guarantee
The Company makes no guarantee, representation, or warranty that any Client will sign creators, generate revenue, or achieve any specific business results through use of the Services. The only outcome the Company guarantees is the minimum number of interested creators set out in the Outreach Success Guarantee (Section 3.6), subject to the conditions stated there. Business results beyond that — including whether interested creators are converted into signed creators — vary based on numerous factors outside the Company's control, including but not limited to Client skill, market conditions, and creator preferences.
Closings in particular depend on the Client's own active work. The Company is responsible for producing interested creators; converting those interested creators into signed creators requires the Client to actively work the dashboard, including logging in regularly, collecting each interested creator's contact handle (such as their Telegram or WhatsApp), replying in the chat, and following up to close. As stated in Section 3.6.2, the Company makes only two guarantees: the minimum number of interested creators (Section 3.6) and the replacement of banned outreach accounts (the Anti-Ban guarantee, Section 5.2). Where a Client does not actively work the dashboard, the Company is not responsible for any resulting absence of closings.
11.2 Earnings Disclaimer
Any earnings examples, case studies, or testimonials presented on the Platform or marketing materials are illustrative only and do not guarantee similar results. The disclaimer "An agency can typically earn at least $2,000 with one creator after 2 months, but we make no guarantees on earnings" applies to all earnings claims.
11.3 Service Availability
The Company maintains a commitment of at least 99% uptime for the Platform and outreach systems, as referenced in the Outreach Success Guarantee (Section 3.6.5). Otherwise, the Platform is provided on an "as is" and "as available" basis, and the Company does not separately warrant:
- Uninterrupted or error-free operation
- Freedom from bugs, viruses, or technical issues
- Compatibility with all devices or browsers
- Specific creator response rates
Where the Company's uptime commitment is not met and this affects delivery of the guaranteed number of interested creators, the Client's remedy is the continued free outreach described in Section 3.6, and not a refund.
11.4 Third-Party Platform Dependencies
The Client understands that the Services involve interaction with third-party platforms that are independently owned and operated. These platforms maintain their own terms of service, policies, and operational procedures, which may change at any time without notice to the Company or the Client. The Company is not responsible for:
- Third-party platform changes, outages, or policy modifications (including but not limited to OnlyFans)
- Third-party platform account suspensions, restrictions, or terminations
- Payment processing issues caused by LemonSqueezy
- Changes to third-party APIs or services
The Client acknowledges that compliance with third-party platform terms of service is the Client's responsibility as the party that authorizes and benefits from the service activities conducted on their behalf. The Company makes no representations regarding the permissibility of any specific activity under any third-party platform's terms.
11.5 No Warranty
To the maximum extent permitted by Polish law, the Company disclaims all warranties, express or implied, including but not limited to: warranties of merchantability; fitness for a particular purpose; non-infringement; accuracy or completeness of data; and uninterrupted service.
12. Limitation of Liability
12.1 Liability Cap
To the maximum extent permitted by Polish law, the Company's total aggregate liability for any claims arising from or related to these Terms or the Services shall not exceed the total amount paid by the Client to the Company during the twelve (12) months immediately preceding the event giving rise to the claim, or the total fees paid during the current contract period, whichever is less.
12.2 Excluded Damages
The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: lost profits or revenue; lost business opportunities; lost creator acquisitions; data loss (subject to the export grace period in Section 10); reputational damage; or the cost of substitute services.
12.3 Force Majeure
The Company is not liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to:
- Natural and Political Events: Natural disasters, war, terrorism, civil unrest, government actions, pandemics
- Infrastructure and Technology: Internet outages, power failures, data center failures, telecommunications disruptions
- Third-Party Platform Dependencies: Third-party platform changes, policy updates, API modifications, service outages, account restrictions
- Payment and Financial Services: LemonSqueezy outages, payment gateway restrictions, banking failures
- Cybersecurity Events: DDoS attacks, ransomware, hacking attempts, security breaches
- Regulatory and Legal: Changes in laws, court orders, compliance requirements
12.3.1 Force Majeure Effect on Service
During a Force Majeure event: the Company's performance obligations are suspended; subscription billing may continue unless the outage exceeds 7 consecutive days; Clients will be notified via email when possible; the Company will use commercially reasonable efforts to minimize disruption.
12.3.2 Extended Force Majeure
If a Force Majeure event continues for more than 30 consecutive days, either party may terminate the subscription without penalty. In such cases, the Company may provide a pro-rated refund for the unused portion at its sole discretion.
12.4 Client Obligations
The Client acknowledges that, as the party that authorizes and benefits from all service activities performed by the Company, the Client bears responsibility for ensuring compliance with applicable laws, regulations, and third-party terms of service. The Client agrees to indemnify, defend, and hold harmless the Company, its owner, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) that may arise from or relate to the Client's use of the Services, the creation and management of Outreach Accounts on the Client's behalf, communications sent within the scope of the Services, any actions taken by the Company under the Client's authorization and within the scope of the engagement, or any claims brought by third parties — including platform operators — in connection with activities conducted under the Client's engagement. This obligation extends to any alleged violations of third-party platform terms of service, actions taken by the Client's team members, the Client's business practices and creator relationships, and any violation of these Terms or applicable law by the Client.
12.5 Third-Party and Virtual Assistant Access
The Client may choose to grant access to their Platform account, dashboard, or Outreach Accounts to their own virtual assistants (VAs), employees, contractors, or other third parties. The Client does so entirely at their own risk. The Company is not liable for any loss, account suspension or ban, data exposure, or other harm resulting from such access, and any resulting shortfall in interested creators falls outside the Outreach Success Guarantee (Section 3.6). The Client remains fully responsible for all activity conducted through any access they grant.
13. Intellectual Property
13.1 Company IP
The Platform, including its software, algorithms, design, features, and content (excluding Client-generated content), is the exclusive property of the Company and is protected by copyright, trademark, and other intellectual property laws. Clients receive only a limited license to use the Platform as described in these Terms.
13.2 Prohibited Use of IP
Clients may not:
- Copy, modify, or create derivative works of the Platform
- Reverse engineer, decompile, or disassemble the Platform
- Remove or alter any proprietary notices
- Use the Company's trademarks, logos, or branding without written permission
13.3 Client-Generated Scripts
Outreach scripts and messages created by the Client through the Platform belong to the Client, subject to the Company's right to delete such content per Section 10.
13.4 Feedback
Any feedback, suggestions, or ideas you provide to the Company become the Company's property and may be used without compensation or attribution.
14. Modifications to Terms
14.1 Right to Modify
The Company reserves the right to modify, amend, or update these Terms at any time at its sole discretion.
14.2 Notice of Changes
When material changes are made to these Terms, the Company will:
- Update the "Last Updated" date at the top of this document
- Notify active Clients via email at the address associated with their account
- Post notice of changes on the Platform
14.3 Effective Date of Changes
Changes to these Terms take effect immediately upon posting unless otherwise specified. Continued use of the Platform after changes are posted constitutes acceptance of the modified Terms.
14.4 Rejection of Changes
If you do not agree to modified Terms, your sole remedy is to cancel your subscription pursuant to Section 7.1. No refunds will be provided for cancellations due to Terms modifications.
15. Dispute Resolution
15.1 Informal Negotiation
Before initiating any formal dispute resolution process, the parties agree to attempt to resolve any dispute, claim, or controversy arising from or relating to these Terms through good faith negotiation for a period of 30 days.
15.2 Negotiation Process
To initiate informal negotiation:
- The disputing party must send a written notice to manuel@kollus.io describing the dispute in detail
- The parties will communicate via email to attempt resolution
- Both parties agree to participate in good faith
15.3 Mediation (Optional)
If informal negotiation does not resolve the dispute within 30 days, the parties may mutually agree to engage in mediation. Mediation is voluntary and non-binding. The costs of mediation shall be shared equally between the parties.
15.4 Litigation
If informal negotiation (and optional mediation) fail to resolve the dispute, either party may initiate legal proceedings. All disputes shall be subject to the exclusive jurisdiction of the courts in Warsaw, Poland.
15.5 Governing Law
These Terms and any disputes arising from them shall be governed by and construed in accordance with Polish law, without regard to conflict of law principles.
15.6 No Class Actions
To the extent permitted by Polish law, all claims must be brought in the parties' individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.
16. Marketing and Communications
16.1 Email Communications from the Company
By creating an account and using the Platform, you expressly consent to receive email communications from the Company, including but not limited to: transactional emails, service announcements, feature releases, educational content, marketing and promotional materials, customer surveys.
16.2 Communication Channels
The Company may communicate with you through: email, in-Platform notifications, and Telegram (if you have joined our support channel).
16.3 Cross-Company Marketing Consent
By accepting these Terms, you explicitly consent to being contacted by Manuel Kollus and any companies owned, operated, or managed by Manuel Kollus that operate in the same or similar industry (creator economy, creator management agency tools, SaaS for agencies, marketing automation, and related business purposes).
This consent includes: email marketing, product announcements, cross-promotional offers, business opportunities, and educational content relevant to the creator economy.
16.4 Legitimate Business Interest
You acknowledge that Manuel Kollus may operate multiple business entities within the creator economy and agency services space. Communications from these entities constitute legitimate business interest based on your use of Outseeker.
16.5 Opt-Out Rights
While you consent to these communications by using the Platform, you retain the right to: unsubscribe from marketing emails via the "Unsubscribe" link; request removal by contacting manuel@kollus.io; adjust notification preferences in your account settings.
Important: Opting out of marketing communications does not exempt you from receiving: critical service notifications, billing confirmations, Terms of Service updates, security alerts, and account-related administrative messages.
16.6 Data Sharing Between Manuel Kollus Entities
You acknowledge and consent that your contact information (name, email, company name, and industry) may be shared between Outseeker and other business entities operated by Manuel Kollus for the purposes described in Section 16.3. All such entities will comply with applicable data protection laws including GDPR.
16.7 Privacy Policy
All communications and data sharing practices are subject to our Privacy Policy at https://outseeker.net/privacy-policy.
17. General Provisions
17.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding the Services and supersede all prior agreements, understandings, and representations.
17.2 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
17.3 Waiver
The Company's failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision. Any waiver must be in writing and signed by the Company.
17.4 Assignment
You may not assign or transfer these Terms or your account without the Company's prior written consent. The Company may assign these Terms without restriction.
17.5 Relationship of the Parties
The Company acts as an authorized service provider to the Client. Nothing in these Terms creates a partnership, joint venture, or employment relationship between the Client and the Company. The Company performs the Services as an independent service provider acting on behalf of and at the direction of the Client.
17.6 Language
These Terms are provided in English. In the event of any conflict between the English version and any translation, the English version shall prevail.
17.7 Survival
Sections 3.5 (No Refunds), 3.6 (Outreach Success Guarantee), 3.7 (Lead Availability, Niche Restrictions, and Audience Breadth), 5.6 (Client Responsibility for Accounts), 6.2 (Enforcement), 7.4 (Chargeback Policy), 9.4 (Client Authorization for Service Activities), 10 (Data Retention and Deletion), 11 (Warranties and Disclaimers), 12 (Limitation of Liability), 13 (Intellectual Property), and 15 (Dispute Resolution) shall survive termination of these Terms.
17.8 Contact Information
For all inquiries, support, or legal matters regarding these Terms:
Manuel Kollus, Outseeker, Marcina Kasprzaka 31/119, 01-234 Warsaw, Poland
Email: manuel@kollus.io | Telegram: @outseekersupport | Website: https://outseeker.net
18. Acceptance and Authorization
By subscribing to the Services, creating an account, or using the Platform, the Client acknowledges that they have read, understood, and agree to be bound by these Terms of Service. The Client further authorizes the Company to perform outreach, communications, and account management activities on the Client's behalf as described in these Terms, and confirms that they have reviewed and understand the scope of activities the Company will perform under this engagement.
If you do not agree to these Terms, you must not access or use the Platform.